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1. General Welcome to Pura Pasión. By accessing our online store and making a purchase, you agree to comply with the following terms and conditions. Please read them carefully before using our services.
2. Age of Majority You must be at least 18 years old or of legal age according to the relevant jurisdiction in your place of residence to purchase products from our store. By accessing our website and making purchases, you confirm that you meet this requirement.
3. Confidentiality and Privacy We are committed to protecting your privacy and maintaining the confidentiality of your personal information. All data provided will be treated in accordance with our Privacy Policy and will not be shared with third parties unless necessary to complete the transaction or comply with the law.
4. Products All products offered in our store are for personal and intimate use. Please be sure to read the descriptions and specifications before purchasing. We are not responsible for the misuse of purchased products. In addition, all our products are sealed to ensure maximum hygiene.
5. Shipping Orders are processed and shipped within business days. We offer discreet and confidential shipping. Delivery times may vary depending on location and shipping method selected. We are not responsible for delays due to external causes, such as logistical or customs issues.
Shipping and Returns
When will my order ship?
Orders are typically processed and shipped within 48 hours after payment confirmation.
When will my order be delivered?
Delivery times depend on your location and the shipping method selected at checkout. Generally, you can expect delivery within 3 to 7 business days.
Do you offer discreet shipping and billing?
Yes, we prioritize your privacy. The shipping label will read “Customer Service.” Additionally, your credit card or PayPal statement will reflect the name LN Digital Group.
How much is shipping?
Shipping costs are calculated at checkout based on the selected shipping method and destination.
How do you ship out orders?
We use a variety of carriers to ensure your order is delivered safely and efficiently. Orders are typically packaged in discreet packaging to maintain your privacy.
What is your 33 Day Price Match Guarantee?
If you find a lower price on an identical product from a competitor within 33 days of your purchase, we will match that price. Simply contact our customer service team to initiate the process.
What is your return policy?
Due to the nature of our products, all sales are final. However, if an item is defective, we will replace it within 30 days of purchase.
What do I do if an item is defective?
If you find an item defective within 30 days of purchase, please contact us. We will provide a Return Merchandise Authorization (RMA) number via email, which you must include with the return. The customer is responsible for return shipping costs. The defective item must include all original parts and packaging.
How do I cancel my order or change the address?
To cancel or modify your order, please contact our customer service as soon as possible. If the order hasn’t been processed yet, we can assist you.
Productos, Ventas y Promociones
I have a Pure Passion coupon code; where do I enter the coupon code?
You can enter your coupon code at checkout in the designated field.
Which items do your sale restrictions include?
Certain items, such as those on clearance or promotional sales, may have restrictions. Please refer to the specific sale terms for details.
What is your Free Gift With Purchase offer?
For every purchase over a specified amount, you’ll receive a free gift. Check our website for current offers.
How does your 110% guarantee work?
If you find a lower price on the same product within 30 days of your purchase, we will refund you 110% of the price difference.
Inquiries Generales
How can I contact you?
You can reach us via email at [Email Address] or call us at [Phone Number] for any inquiries.
How do I reset my password?
Click on the “Forgot Password?” link on the login page, and follow the instructions to reset your password.
How to unsubscribe from the newsletter?
You can unsubscribe from our newsletter by clicking the “unsubscribe” link at the bottom of any email we send you.
Placing an Order
How can I place an order?
Simply browse our selection, add items to your cart, and follow the checkout process to complete your order.
What payment methods are available to me?
We accept major credit cards, PayPal, and other payment methods.
Does Pure Passion have a store I can visit to buy products?
No, Pure Passion is an online-only retailer. All items are shipped directly from our warehouse to customers.
How do backordered items work?
If an item is backordered, you will be notified during checkout, and it will be shipped to you as soon as it becomes available.
Can I add an order to my account?
Unfortunately, once an order is placed, it cannot be modified. You will need to place a new order for additional items.
Can I place my order over the phone?
Currently, we only accept online orders through our website.
Pure Passion Loyalty and Referral Program
How do I earn Pure Passion Points?
You earn points for every purchase made on our website, as well as through special promotions.
How can I redeem my Pure Passion Points?
Points can be redeemed at checkout for discounts on future purchases.
Do Pure Passion Points expire?
Yes, points may expire after a specified period. Please refer to our rewards program terms for details.
How does the Pure Passion Referral Program work?
Refer friends to our store, and both you and your friend will receive rewards when they make their first purchase.
Buy Now Pay Later
How does Pay in 4 installments work with PayPal Installments or Klarna?
PayPal Installments and Klarna allow you to pay for your Pure Passion purchase in 4 easy installments, with payments due every two weeks.
What is the minimum purchase for PayPal Installments and Klarna?
The minimum purchase required varies by platform; please check their websites for specifics.
How do I learn more about Klarna?
You can visit the Klarna website for more information on their services.
How do I learn more about PayPal Pay Later?
Visit the PayPal website to get more details about their Pay Later options.